Order Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.
• In case of high demand or special circumstances, processing times may be extended. Customers will be notified accordingly.

Shipping Methods & Carriers

• We partner with reliable courier services such as India Post, FedEx, DHL, Blue Dart, and other trusted carriers.
• Shipping options and costs are displayed at checkout based on your location and order size.
• We reserve the right to choose the most appropriate carrier unless a specific carrier is requested and agreed upon.

Shipping Charges

• Shipping fees depend on the delivery location, package weight, and chosen shipping method.
• Shipping costs will be calculated and displayed at checkout before order confirmation.
• Some promotional offers may include free shipping; terms and conditions will apply.

Delivery Timeframes

• Domestic shipments within India usually take 3-7 business days depending on the destination and courier.
• International shipments typically take 7-21 business days, subject to customs clearance and local postal services.
• Delivery times are estimates and not guaranteed.

Order Tracking

• Once your order has been shipped, a tracking number and link will be sent to your registered email address.
• You can track your shipment directly on the courier’s website using this information.

Customs, Duties & Taxes

• International customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
• HDD Donor has no control over these charges and cannot predict their amount. Please check with your local customs office for details.

Shipping Restrictions

• We currently ship to addresses within India and select international locations.
• Some products may have shipping restrictions due to legal or logistical reasons. Customers will be informed if their order cannot be shipped.

Lost or Damaged Shipments

• We take utmost care to package your orders securely.
• If your order arrives damaged, please notify us within 48 hours of delivery with photographic evidence.
• Claims for lost or damaged shipments will be investigated with the courier service, and we will assist you accordingly.
• HDD Donor is not responsible for delays or damages caused by the courier or customs.

Address Accuracy

• Please ensure that the shipping address provided at checkout is accurate and complete.
• HDD Donor is not liable for orders delayed or lost due to incorrect or incomplete addresses.

Contact Us

For any questions or concerns related to shipping or delivery, please contact:

HDD Donor
704, Meghdoot Building-94,
Nehru Place, New Delhi-110019, India
Email: support@hdddonor.in
Phone: +91-9818567724
Website: www.hdddonor.in